Voice of Employee: Definition
Voice of Employee (VoE) is defined as employees expressing their ideas, grievances, suggestions at the workplace. These can be to the management team, HR representatives, their managers, etc. VoE can be about improving employee experience (EX), improving workplace culture, boosting productivity, refining business processes, raising concerns, etc. It is extremely crucial for employees to be able to voice what they feel and want.
A workforce that feels their opinions and ideas can be voiced and heard are better performers by about four times.
Voice of employee at the workplace has become increasingly important to the leadership and management of any organization today. Most organizations firmly believe that it is important to give employees that upper hand where they can communicate and express their concerns freely without having to fear the repercussion of it. According to a study conducted by the Society for Industrial and Organizational Psychology, Voice of Employee ranks number seven at workplace trends. Asking employees for feedback through a systematic process is a way to give employees a voice. To effectively give employees a voice, organizations must fulfill the following three criteria:
- Provide a structured channel for feedback, surveys work the best.
- Create a culture, where feedback is an integral part of that culture.
- Let your employees know their feedback matters.
Importance of Voice of Employee
Organizations are now realizing VoE helps update their people processes and improve organizational performance. Let’s look at VoE aspects that help organizations get agile, making it an essential part of their people strategy.
- Improves customer operations: Employees directly interact with customers at various levels. These interactions help gather insights on customer expectations, satisfaction levels, etc. Having VoE programs that delve into customer areas will help improve customer processes at various levels of client management. Organizations need to understand employee experience (EX), and customer experience (CX) are intricately linked and act accordingly.
- Identifies training needs: Upskilling and re-skilling are essential for employees of all organizations, now more than ever. Changing workforce, team dynamics, and customer expectations have highlighted the need to update oneself regularly. Through VoE, management can understand what sort of training needs employees have and how to meet them. Meeting employee training needs is crucial and influences positively their intent to stay.
- Provides leaders with updates: VoE helps managers, senior leaders understand an organization’s internal developments. These can be about employee behaviors, culture changes, infrastructural concerns, etc. This brings to the fore issues that managers and leaders otherwise may not know or find out. This helps take corrective action and necessary measures for improving employee experience